Access CMC Call Center Agent

Who You Are:

You are a compassionate and dedicated individual with a strong customer service background, eager to make a positive impact on the patient experience. You possess excellent communication skills and the ability to multitask in a fast-paced environment, all while maintaining a focus on empathy and patient-centered care.

What You'll Do:

• Serve as the first point of contact for patients, responding to inquiries through various channels (phone, email, fax, portal, EMR messaging).
• Manage outbound calls to assist with patient scheduling.
• Schedule appointments according to physician/provider guidelines while achieving Contact Center performance goals.
• Utilize CMC Healthcare systems to enter patient information, answer questions, verify insurance, and perform necessary scheduling tasks.
• Process calls efficiently and collaborate with the team to handle call volumes.
• Demonstrate compassion, respect, and excellent service in all interactions.
• Stay updated on communications and participate in quality improvement initiatives.
• Support emergency response efforts as needed.
• Maintain a clean and organized work area and equipment.

Schedule:

• Day Shift

What You'll Bring:

• High School diploma or equivalent.
• 2-3 years of experience in a healthcare setting with similar responsibilities; familiarity with Allscripts and TalkDesk is a plus.
• Strong verbal communication skills and the ability to interact effectively with patients and staff.
• Proficiency in navigating computer applications and healthcare systems.
• Ability to multitask, prioritize, and work under pressure while maintaining professionalism.
• Knowledge of ICD-9 and CPT coding and insurance procedures is desirable.
• A commitment to CMC's values of Respect, Integrity, Compassion, and Commitment.

Who We Are:

Catholic Medical Center ("CMC") is a nonprofit, regional health system committed to delivering the highest quality and most advanced healthcare to patients across New Hampshire. CMC is home to the nationally-renowned New England Heart & Vascular Institute, rated among the top cardiovascular programs in the country.

We are driven by our mission to offer health, healing, and hope to every individual who seeks our care, and we live by our values of Respect, Integrity, Compassion, and Commitment.

CMC is proud to be named to the Forbes list of America's Best-in-State Employers for two consecutive years. This prestigious award is based on 2.1 million employer recommendations from employees working for companies with over 500 employees in the United States.

With our award-winning clinical programs, primary care network, and dedication to community, CMC is fostering a healthier New Hampshire every day.

Catholic Medical Center is an equal opportunity employer, and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.