PSR/Scheduling Coordinator - Gastroenterology

POSITION SUMMARY:

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics, retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned in accordance with the Joint Commission, NCQA and government standards, as well as policies and procedures of The New Hampshire Gastroenterology practice.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Under the direct supervision of the Practice Manager and within established policies and procedures, the incumbent performs the following functions:

1. Greets and registers patients; notifies medical staff of their arrival.

2. Verifies current demographic and insurance information.

3. Photocopies or scans and inputs patient demographic information, insurance data and all other information into practice management, EMR and hospital systems.

4. Collects and reviews all registration and required patient forms for accuracy and completeness.

5. Collects and post patient co pays.

6. Interacts with patients regarding complaints for effective and immediate response and resolution and refers to Practice Manager as appropriate.

7. Receives incoming telephone calls, either directly or from the switchboard.

8. Takes messages to include appropriate patient/caller information.

9. Interacts and assists other office staff in continuing follow of timely patient appointments.

10. Schedules patient appointments as needed.

11. Obtains referrals from referring physicians in a timely manner.

12. Maintains providers' schedules, optimizing effective scheduling of appointments.

13. Interacts and communicates professionally with co-workers, management and patients.

14. Assist with medical record and scanning tasks as needed.

15. Schedules endoscopy procedures and related tests with appropriate hospital departments, sends over necessary paperwork.

16. Communicates with a multitude of health insurance companies regarding the need for prior authorizations for ancillary testing.

17. Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

18. Performs similar or related duties as assigned or requested.

Education:

• High school diploma or equivalent.

Experience:

• Two to three years' experience in health care setting performing similar work activities including, but not limited to clerical, billing or insurance processing.

Licensure/Certification:

• None