Patient Service Representative

Position Title: Patient Service Representative

Work Schedule:

• Monday through Friday, days.
• Travel to satellite offices as required.

Who You Are:

You are a friendly and efficient professional with a passion for patient care and excellent communication skills. Your ability to remain calm under pressure and handle various tasks with precision makes you an invaluable part of our team. You are committed to maintaining confidentiality and providing top-notch service to patients and staff alike.

What You'll Do:

• Greet patients and manage front desk operations, including checking patients in and out.
• Answer incoming calls promptly, prioritizing and directing them to the appropriate staff.
• Collaborate with administrative assistants to facilitate communication between referring physicians and cardiologists.
• Manage non-clinical patient services such as scheduling appointments, processing payments, and maintaining patient charts.
• Accurately record messages and ensure timely delivery to staff.
• Verify and update patient demographic and insurance information, scanning necessary documents into the electronic medical record (EMR).
• Sort and distribute incoming faxes and mail to appropriate staff members.
• Address billing inquiries and work with clinical support staff to resolve issues.
• Interact with patients to address complaints and ensure effective resolutions.
• Perform other related duties as assigned.

• What You'll Bring:
  
  
  • Education: High school diploma or equivalent; associate degree preferred.
  • Experience: 2-3 years of experience in a healthcare setting performing similar clerical duties.
  • Skills:
  • Excellent verbal communication skills and a professional demeanor.
  • Strong organizational abilities and attention to detail.
  • General computer knowledge and proficiency in using EMR systems.
  • Ability to manage multiple tasks and work effectively under pressure.
  • Ability to lift up to 10 pounds and transport yourself to off-site locations as needed.
  
  
  Who We Are:
  
  At CMC, we are dedicated to providing high-quality cardiovascular care in a supportive and compassionate environment. Our team works collaboratively to ensure that patients receive the best possible care and support throughout their healthcare journey. We value professionalism, teamwork, and a commitment to excellence.